Welcome to Nicole Luk Florist's website. Please read these terms and conditions carefully as they apply to your use of and access to the website, and any other website or application that allows you to place an order for our products and services. By accessing this website, you agree to these terms. If you do not agree to the terms, you must stop accessing this website and all related applications immediately. Nicole Luk Florist reserves the right to modify these terms at any time, with changes taking immediate effect.

  1. All content available on the website is owned by Nicole Luk Florist, and all associated rights are reserved.
  2. When you register on the website, you agree that the information you provide is true and accurate, and you will notify our customer service team of any changes to that information.
  3. We may change, withdraw, or suspend access to the website with or without notice and with no liability to you.
  4. Any information that you upload to the website will be considered non-confidential, and we have the right to use, copy, distribute, reproduce, exploit, modify, alter, and/or disclose to third parties any such information for any purpose. We also have the right to disclose your identity to any third party who claims that any information posted or uploaded by you to our site constitutes a violation of their intellectual property rights or right to privacy.
  5. By placing an order, you agree and understand that we may collect, use, store, and process your personal data.
  6. Nicole Luk Florist will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website. You hereby agree to be responsible to Nicole Luk Florist and indemnify us against all costs, damages, expenses, losses, and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the website.
  7. All information on the website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order from us. All orders submitted by you are subject to acceptance by us, and we may choose not to accept your order at our discretion for any reason without liability to you.
  8. We endeavour to ensure all pricing information on the website is correct. Occasionally, however, an error may occur, and products may be mispriced. If a product's correct price is higher than the price stated on the website, we will contact you and ask whether you wish to proceed with the order at the correct price or cancel your order. We will not be obliged to supply products at an incorrect price.
  9. Nicole Luk Florist may vary the prices of products listed on the website at any time without notice.
  10. Orders will be sent to the delivery address you provide on your order form, and we cannot be held responsible if that delivery address is incorrect. Please ensure the recipient's address you provide in the order form is accurate.
  11. We will endeavour to dispatch your order safely and on time. However, delivery time may be affected due to weather or traffic conditions and/or unforeseen situations. We shall notify you of any delay as soon as possible for re-arrangement purposes.
  12. In the event of the customer's absence at the time of delivery or refusal to accept items by the recipient, it will still be considered as delivered. If redelivery is needed, the purchaser will be charged an additional cost of HK$250.
  13. We shall not be liable for any additional expenses, damage to property, or injury to persons on the buyer's premises arising from delivery or use of the items purchased, however caused.
  14. In case of products provided by buyers, all risk of damage or loss during storage, process or transit shall be the buyer's.
  15. If a cancellation is made, a refund fee of HK$300 may be charged.